Salesforce Expertise

Service Cloud

Caelius Consulting Streamline your customer services by handling every case with precision using Salesforce Service Cloud.
  • Solve your customer cases at an increased speed and accuracy
  • Route the issues to the suitable agents
  • Provide multi-channel support to your customers over emails, phone, chat and social media.
  • Obtain a unified view of customer activities to make quick and efficient support decisions.
  • Automate the use of your knowledge base to provide specific answers to your clients’ queries.
  • Increase customer loyalty and retention through wholesome support.