Deliver fast, consistent support on every channel. Unite cases, voice, and knowledge in one workspace so agents stay focused. Add trusted AI to resolve more with less effort.
All-in-one support with AI, voice, and messaging.
Service Cloud unifies your support team on a single platform, using AI to route work and assist agents. It connects voice and messaging for smarter, more efficient service that cuts costs and boosts customer satisfaction.
One workspace for every conversation
Manage cases, knowledge, incidents, and productivity tools from a single, AI-powered console so agents switch less and resolve more.
Route work intelligently
Meet customers on voice, chat, messaging, email, and social — and route based on skills and capacity to reduce wait times.
Help customers help themselves
Launch portals, chat, and messaging that deliver verified answers from your knowledge base—deflecting routine cases and lifting satisfaction.
Collaborate in the flow
Unite cloud telephony and CRM with real-time transcription, next-best actions, and summaries inside the console to speed resolution.
Swarm complex issues
Pull experts into a case in Slack with full record context to shorten escalations and improve first-day resolution.
From contact centre to field
Connect contact center to Field Service and web experiences, so customers book visits, get updates, and see progress without repeating themselves.
Measure what matters
Use Service Intelligence dashboards for AHT, ASA, SLA attainment, and coaching insights with contact centre analytics — in real time
Trust and governance for AI
Built-in controls protect data as AI assists your team. Secure retrieval, masking, and policy guardrails keep customer information safe.
Ideas. Insights. Impact.
A collection of perspectives, practical guides, and proven strategies from the global team at Caelius.
Whitepaper
Smart Sales Ops
Learn how to automate lead generation by converting Slack conversations into qualified Salesforce opportunities using AI.
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Smart Sales Ops
Learn how to automate lead generation by converting Slack conversations into qualified Salesforce opportunities using AI.
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CloudHub 2.0 For CloudHub 1.0 Users
Complete guide for migrating from CloudHub 1.0 to CloudHub 2.0 with practical examples and migration strategies.
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Whitepaper
CloudHub 2.0 For CloudHub 1.0 Users
Complete guide for migrating from CloudHub 1.0 to CloudHub 2.0 with practical examples and migration strategies.
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Whitepaper
MuleSoft RPA
Discover how to implement robotic process automation using MuleSoft RPA for streamlined business operations.
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Whitepaper
MuleSoft RPA
Discover how to implement robotic process automation using MuleSoft RPA for streamlined business operations.
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Whitepaper
Observability Pattern
Implement comprehensive observability patterns for monitoring, logging, and analytics in distributed systems.
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Whitepaper
Observability Pattern
Implement comprehensive observability patterns for monitoring, logging, and analytics in distributed systems.
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Multiple Clouds, One Partner
We bring the best of Salesforce to simplify the complexities of managing multiple cloud solutions.
